RETURNS/EXCHANGE AND REFUND POLICY
We stand behind our products and are committed to providing you with 100% customer satisfaction with your purchase. As a customer, you may Return/Exchange your item within 15 days of the date the order was placed, for a full product refund to your original payment method. The original shipping paid at checkout will not be refunded. If we are unable to refund the original payment method, then we will refund your order in the form of store credit (example: credit card has expired since order was placed).
HOW TO RETURN OR EXCHANGE AN ITEM
Simply follow the steps in our return portal (see link above) to choose the items you wish to return or exchange and what you wish to exchange them for. We have recently partnered with Happy Returns to give our customers a hassle-free Returns/Exchange experience, where you will have three options as to how to send back your Returned/Exchanged items:
- Ship back to us via a pre-paid shipping label that we will provide.
- Ship back to us using your own shipping label.
Items must be in new, resale able, unworn, unlaundered and/or unopened condition, free of any signs of wear, pet hair, markings, alterations, odor (cigarette smoke or other) or usage. Items must be returned to us in their original packaging and/or footwear box they arrived in. The customer is subject to a fee for utilizing the Happy Returns pre-paid label return option. We reserve the right to refuse refunding items that do not heed to these policies.
Exchanges are only available for items of matching value. If the item you want to exchange for is not available in the portal, please consider accepting MUS store credit and you will get an extra $5 for your exchange.
FOOTWEAR TIPS
Please try your boots or shoes on indoors and wear them for at least 15 minutes before wearing them outside. Footwear that shows a clear sign of outside wear cannot be returned or exchanged.
Should you wish to return a pair of boots or shoes, they must be in new and in unworn condition with the original box and packaging (this includes the tissue paper and original boot box). Please place the footwear box inside of the original box sent to you.
Please do not ship footwear to us using the shoe box as the shipping container. We may refuse delivery of a package if the box or packaging is damaged.
ITEMS WITH SEWING OR EMBROIDERY
Customized orders that include but are not limited to: embroidery, sewing or alterations cannot be returned or exchanged. Examples: Name Tapes, Name Plates, Flight Badges, Helmet Bands, etc. If you order a package that includes a customized item, the price of the customized item will be subtracted from the total refund amount.
DEFECTS AND DAMAGE
If you received a defective or damaged item, please contact us at info@thethinycrafts.com and include at least 2 images of the damaged or defective items. These images should clearly highlight the defective/damage item.
After we have reviewed the request, a member of our Customer Service team will reach out to you to help resolve the issue. Please do not ship the item back to us until we have instructed you to do so. See below for additional details on damaged and defective items returns.
Normal wear and tear, damage caused by use, improper care, negligence or the natural breakdown of colors and materials from time or washing/drying is not considered to be damaged or a defect.
*If we have determined that your item is damaged or defective. We will replace this item at no cost to the customer with the exact same model, size and variation of the original product. We will not allow the customer to make changes to the size, color, or variation of the product during this process.
*If after a product has been received and deemed damaged or defective, there is no exact replacement available for your product, or if that product has been discontinued since the original order, we will contact the customer to determine the best alternate product available.
SHIPPING ADDRESS MISMATCH/RETURN TO SENDER
In the event a package comes back to us Return to Sender because the address provided by the customer at checkout was invalid or incorrect, we will reach out to the customer to correct the shipping address. The customer will be subject to an additional shipping and handling fee to ship the package again.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, we will send a refund to the gift giver and they will find out about your return.
Heritage Robe – Sara
ATTN: Returns
3140 ROUTE 35 Suit 1027
HAZLET NJ 07730